Privacy Policy

FIKA WALLART™

PRIVACY POLICY

This Privacy Policy describes how we – Fika Wallart, and our affiliated companies (“Fika Wallart”, “we”, “our” or “us”) – collect, store, use and disclose personal information regarding individuals (“User(s)” or “you”) who:

visit, use or otherwise interact with our website, available at fikawallart.com, or any other website, webpage, e-mail, text message or online ad under our control (collectively – “Sites”); or
use our web and mobile applications (together with the Sites – the “Services”), which allow you to have images and pictures (“Images”) printed on wall tiles and delivered to you (all in accordance with our Terms of Service).

Privacy is important to us, and we are strongly committed to transparency and fairness in our data processing activities. Please read this Privacy Policy carefully and make sure that you fully understand and agree to our practices. Remember: you are not legally required to provide us with any personal information, and do so (or decline doing so) at your own free will. However, please keep in mind that if you decline to provide us with information that we request, we may not be able to provide you with the full range of our Services, or with the best user experience when using our Services.

SECTION 1: COLLECTION OF INFORMATION

“Personal Information” means information about an identifiable individual. We collect the following categories of Personal Information:

1.1 Information automatically collected or generated:

When you interact with or use our Services, we may collect certain technical information about you such as your operating system, IP address, device identifier and, with your consent if required under applicable law, (geo) location, as well as your browsing history and any information regarding your purchase history on our Services. We collect or generate such information either independently or with the help of our Service Providers (as detailed in Section 5 below), including through the use of “cookies” and other tracking technologies (as further detailed in Section 6 below).

1.2 Information provided by you:

You may provide us with Personal Information such as your name, e-mail, phone number, shipping address and payment method (credit card or PayPal), and any other information you choose to provide when you contact us or otherwise submit any forms on our Services.

1.3 Information received from third party services:

You may access or use our Services through or in connection with third party services, sites, and mobile applications. If you do, we may receive Personal Information about you from such third parties. Please note that when you use such third party services, sites and mobile applications, their own terms and privacy policies will govern your use of those services.

1.4 Information obtained through Analytics Tools:

We use analytics tools (e.g. Google Analytics) to collect information about the use of our Sites and Services. Analytics tools collect information such as how often Users visit or use the Sites, which pages they visit and when, and which website, ad or e-mail message brought them there. You can find more information about how Google collects information and how you can control such use at https://policies.google.com/technologies/partner-sites.

SECTION 2: INFORMATION USES

We use your Personal Information (i) as necessary for the performance of our Services; (ii) for complying with applicable law; and (iii) to maintain and improve our Services and offerings, understand how our Services are used, optimize our marketing, customer service and support operations, and protect and secure our Users, ourselves and members of the general public.

Specifically, we use Personal Information for the following purposes:

To facilitate, operate, and provide the Services;
To authenticate the identity of our Users, and to allow them to access and use our Services;
To provide our Users with assistance and support;
To develop, customize and improve the Services and our Users’ experience, based on common or personal preferences, experiences, difficulties and feedback;
To crop the Images you upload as necessary to fit the product or as we and you may agree;
To contact our Users with general or personalized service-related messages (such as password-retrieval or billing);
To support and enhance our information security measures, including for the purposes of preventing and mitigating the risks of fraud, error or any illegal or prohibited activity;
To create aggregated statistical information, inferred non-personal information or anonymized or pseudonymized information (rendered non-personal), which we or our Service Providers may use to provide and improve our respective services; and
To comply with applicable laws and regulations.

SECTION 3: INFORMATION RETENTION

We retain Personal Information solely as necessary for the purposes described in this Privacy Policy.

We will keep and use Personal Information for as long as is required in order to comply with our legal and contractual obligations, or to protect ourselves from any potential disputes (i.e., as required by laws applicable to records and bookkeeping, and in order to have proof and evidence concerning our relationship or your use of our Services, should any legal issues arise in the future).

We may delete any information or Images from our systems, without notice to you, including once we deem it no longer necessary for the purposes set forth in this Privacy Policy. We may also retain your information in an anonymized form.

Please note that unless required by applicable law, we will not be obligated to retain your information for any particular period, and are free to securely delete it for any reason and at any time, with or without notice to you.

If you have any questions about our data retention policy, please contact us at: info@fikawallart.com.

SECTION 4: INFORMATION SHARING

4.1 Legal Compliance:

We may disclose or allow government and law enforcement officials access to Personal Information in response to a subpoena, search warrant or court order (or similar requirement), or in compliance with applicable laws and regulations. Such disclosure or access may occur if we believe that we are legally compelled to do so and solely to the extent that we believe is strictly necessary to comply.

4.2 Service Providers:

We may engage affiliates and third parties (collectively “Service ”) to assist us in the provision of Services (e.g. by providing manufacturing, printing and shipping services, payment processing, IT and system administration services, data backup, security and storage services, data analytics, marketing etc.). We may give Service Providers access to some or all of your Personal Information as required so that they can so assist us. Service Providers are not permitted to use Personal Information that we provide to them for any other purpose.

4.3 Sharing your Feedback:

If you submit a public review or feedback, we may (at our discretion) store and present your review to other users of our Services. If you wish to remove your public review, please contact us at info@fikawallart.com.

4.4 Protecting Rights and Safety:

We may disclose or allow government and law enforcement officials access to Personal Information where we believe that such disclosure or access is appropriate in connection with efforts to investigate, prevent, or take action regarding actual or suspected illegal activity, fraud, or other wrongdoing, or that this will help protect the rights, property or personal safety of Fika Wallart, any of our Users or any members of the general public.

4.5 Fika Wallart Subsidiaries and Affiliated Companies; Change of Control:

We share Personal Information internally within our family of companies (Verde Fastframe Inc. and its affiliates), for the purposes described in this Privacy Policy. In addition, should Fika Wallart or any of its affiliates undergo any change in control or ownership, including by means of merger, acquisition or purchase of its assets, or will be found eligible for a governmental grant, your Personal Information may be shared (to the extent necessary and subject to customary conditions) with the parties involved in such an event. If we believe that such event might materially affect your Personal Information then stored with us, we will notify you of this event and the choices you may have via e-mail or prominent notice on our Services.

For the avoidance of doubt, Fika Wallart may share and transfer your Personal Information in additional manners (i) with your express consent; (ii) if we are legally obligated to do so; or (iii) if we have successfully rendered such information non-personal and anonymous. We may transfer, share or otherwise use information that is not Personal Information in our sole discretion and without the need for further approval.

SECTION 5: COOKIES AND TRACKING TECHNOLOGIES

Our Services and some of our Service Providers may utilize “cookies”, anonymous identifiers, container tags and other tracking technologies which help us provide, secure, analyze and improve our Services, personalize your experience and monitor and analyze the performance of our activities and campaigns.

Such cookies and similar files or tags may also be temporarily placed on your device. Certain cookies and other technologies serve to recall Personal Information, such as an IP address, previously indicated by a User.

Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application, however, your browser may allow you to control cookies, including whether or not to accept them and how to remove them. You may be able to set your browser to notify you if you receive a cookie, or to choose to block cookies with your browser.

SECTION 6: COMMUNICATIONS

6.1 Service Communications:

We may contact you with important information regarding our Services. For example, we may notify you (through any of the means available to us) of order summaries and shipping updates, billing issues, etc. You will not be able to opt-out of receiving such service communications.

6.2 Notifications and Promotional Communications:

We may send you messages and notifications about new features, offerings, events and special opportunities, changes or updates to our Services, and any other information we think our Users will find valuable. We may provide such notices through any of the contact means available to us (e.g. SMS, mobile notifications or e-mail), through the Services, or through our marketing campaigns on any other sites or platforms.

If you wish not to receive such promotional communications via SMS, notifications or e-mail, you may notify Fika Wallart at any time by e-mailing us at info@fikawallart.com or by following the “unsubscribe”, “stop” or “change e-mail preferences” instructions contained in the promotional communications you receive.

SECTION 7: DATA SECURITY

In order to protect your Personal Information held with us and our Service Providers, we are using industry-standard physical, procedural and electronic security measures (such as access control, secure servers, firewalls, internal policies, encryption, database backup etc.). However, please be aware that regardless of any security measures used, we cannot and do not guarantee the absolute protection and security of any Personal Information.

SECTION 8: ADDITIONAL INFORMATION AND CONTACT DETAILS

8.1 Updates and Amendments:

We may update and amend this Privacy Policy from time to time by posting an amended version on our Sites. The amended version will be effective as of the published effective date or, if no effective date is published, immediately on posting. We will provide a 10-days’ prior notice if any substantial changes are involved. Your continued use of the Services after a change becomes effective constitutes your consent to such change.

8.2 External Links:

While our Services may contain links to other websites or services, we are not responsible for their privacy practices, and encourage you to pay attention and to read the privacy policies of each and every website and service you visit. This Privacy Policy applies only to our Services.